Code of Conduct

You will be given a service agreement to read and sign in order to confirm the service requested. Any required fields will have a star (*) next to it. You must read and check the required boxes in order to confirm service. If required boxes & pages are left unchecked/signed, Kiraberi Pet Care cannot fulfill the service and therefore will cancel your booking. 
If required statements are not agreed upon, please contact Kiraberi Pet Care immediately.
Otherwise please check any other statements that you agree/consent to.
Please do not write outside of designated fields, there is a dedicated page for additional comments at the end of the package.

We strive to ensure all parties involved are treated with respect and kindness. When an animal is in our care, they are our main priority. We take all measures possible to ensure they are safe, protected and loved. With that being said here are some of the precautions we take;

One (1) dog/large animal per handler (If you have multiple dogs/large animals - we will discuss plan of action)

If there are more than six (6) large animals, we may require two (2) staff present at the job which would incur an additional charge

Recreational drugs, smoking or alcohol is strictly prohibited on client property. Kiraberi Pet Care will not possess or use such substances while on your property.

Kiraberi Pet Care believes & understands that everyone is entitled to their opinion, beliefs, privacy and safety in and of their home. It is not Kiraberi Pet Care employees' place to pass judgement or disrespect to your belongings, beliefs or the home's property. We do not discriminate against our clients based on nationality, appearance, religion, age, disability, sexual and gender identity or marital status. Additionally, KPC seeks to educate and accept owners regardless of training methods or level of knowledge.
With that being said, Kiraberi Pet Care does not tolerate rude or abusive behaviour towards staff members. Bullying, threatening speech, discrimination, hate speech or harassment will result in the discontinuation of KPC cooperating with you as a client.
KPC strives to accommodate our clients' needs to the best of our abilities. In the event of dispute, concern or disagreement you may book an appointment to address such concerns with Richelle Critchley - Owner & Operator of Kiraberi Pet Care who may be accompanied by additional/relevant KPC employees, where the matter will be respectfully discussed and concluded with compromise.

Note: Only under reasonable grounds and/or regardless of previously expressed concern, Kiraberi Pet Care is ethically and morally bound to report any evidence of neglect or abuse of both humans and/or animals in the home. For more info please visit:
Ontario.ca/Report Child Abuse and Neglect
Ontario.ca/page/Intimate Partner Violence
Ontario.ca/Reporting Animal Abuse or Neglect



Your privacy is very important to us. While your home and animals are in our care we will be respectful of your identity, belongings and property. There may be circumstances where an additional or replacement employee may need to care for your animals for a period of time who will report back to Richelle Critchley - Owner & Operator of Kiraberi Pet Care. Such circumstances include emergencies due to weather, sickness, injury or death of Richelle Critchley. This ensures that in the case of an emergency Kiraberi Pet Care will still fulfill the care needed for your pets. 

My KPC employees are fully trained, respectful and familiar with the Kiraberi Pet Care Code Of Conduct as well as our Service Agreement. My KPC employees are aware that any rule violation, negligence or breach of privacy will result in immediate termination from employment.

Although we can provide opinions and/or suggestions, we cannot diagnose or prescribe medication for your animals. If you are concerned about the health of your pet, please bring them to your veterinary clinic.

We ask that when requesting nail trims or administration of medication, you disclose the behaviour of the animal so that we can determine how many handlers are needed to safely perform these services

All walks, outdoor play & additional services will be conducted under the following environmental safety procedures both for the safety of KPC

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